Solutions

Custom AI chat and voice solutions for your business.

We design and deliver a custom chatbot or voicebot — built around your workflows, knowledge, integrations and security — then deploy it into production on the platform you already run. VTC takes responsibility for delivering the solution.

Our offerings

Two assistants, built for you.

SOLUTION · CHAT

VTC Chat Agent

What you receive: a custom AI chat assistant built around your workflows, knowledge, integrations and security requirements — for web, app and messaging. It reasons over intent, grounds answers in your content, acts across your systems, and hands off to a human when needed.

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SOLUTION · VOICE

VTC Voice Agent

What you receive: a custom AI voice assistant built around your call flows, telephony platform, business systems and escalation requirements. It handles real phone calls end to end — replacing legacy IVR and resolving on the first turn, with warm human transfer.

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By industry

Shaped to your sector.

Same agentic core, a different playbook — the use cases, data and controls that matter where you operate.

Healthcare

Member and patient experience for eligibility, claims, scheduling and care navigation — grounded in plan policy, with HIPAA-aware handling of sensitive data.

Eligibility & claimsSchedulingHIPAA-aware

Financial services

Banking and wealth servicing, fraud and dispute flows, card and payment support, and agent copilots — built with the controls regulated institutions require.

ServicingDisputes & fraudAgent assist

Retail & e-commerce

Order status, returns and exchanges, product guidance and post-purchase support — handling seasonal volume spikes without adding headcount.

Order & returnsProduct helpPeak scaling

Insurance

Policy servicing, quotes and renewals, first-notice-of-loss and claims status — guiding customers through complex processes with accuracy and empathy.

Policy & quotesFNOLClaims status

Also: Public sectorTelecommunicationsUtilitiesTravel & hospitality

Enterprise-ready by design

What it takes to run in a regulated environment.

Every solution is built with the controls your security, risk and compliance teams expect — not bolted on afterward.

Authentication & identity

SSO and identity integration (OKTA, Entra, and your IdP) so the assistant knows who it's serving.

Permissions for transactions

Scoped, auditable authority for each action the agent can take — least-privilege by default.

Data handling

PII/PHI-aware flows, data minimization, retention controls and encryption in transit and at rest.

Evaluation

Pre-launch test suites and golden sets, with accuracy and safety measured before anything goes live.

Monitoring & observability

Live dashboards for containment, resolution and cost, plus transcript review and alerting.

Human handoff

Clear escalation rules and warm transfer with full context whenever a person should take over.

Case studies

Built where the stakes were real.

Representative engagements, anonymized where client names can't be disclosed.

FINANCIAL SERVICES

National retail bank — virtual assistant platform

Problem — Servicing volume across phone and chat was overwhelming agents, and self-service deflection wasn't actually resolving customer issues.
Responsibility — Owned the architecture and technical leadership of the conversational assistant across servicing channels.
Implementation — Intent understanding, knowledge grounding and secure integration with core banking systems, with human handoff and continuous tuning.
Result — 100M+ interactions a year handled, with a ~30% reduction in cost to serve across servicing channels.

PUBLIC SECTOR

State social-services agency — conversational AI modernization

Problem — A large benefits program ran on legacy IVR and chat that couldn't scale to demand or integrate with modern case systems.
Responsibility — Technical lead for the voice and chat modernization and its platform migration.
Implementation — Modern conversational AI integrated with case-management systems, identity, and a modern service platform, built for accessibility and equity of access.
Result — A modernized, integrated self-service experience that routes and resolves citizen requests and hands off cleanly to caseworkers.

Outcome figures reflect results from platforms delivered under VTC's leadership. Client names withheld where confidentiality applies.

Which workflow in your industry should resolve itself?

Tell us your sector and your hardest queue — we'll scope the right solution and own its delivery.

Book a consultation